FAQ's

Therapy FAQs

To begin, please schedule an initial consultation with me through the Contact Us Page. The initial consultation usually lasts 60-90 minutes. This meeting is designed to assess whether our services align with your needs and goals. It does not establish a client-therapist relationship unless we mutually agree on a treatment plan.

I am available to meet with client Monday – Friday and select weekends.

Many clients attend therapy sessions either on a weekly or bi-weekly basis, depending on their progress and current stage of treatment. As individuals work towards achieving their goals, they may transition to scheduling sessions every three to four weeks for ongoing maintenance.

The typical duration of appointments is approximately 50 minutes, although some EMDR clients may require up to 80 minutes.

In therapy, we work collaboratively as a team to help you achieve your goals and address challenges in your life. Your needs and preferences guide our discussions, and we will proceed at a pace that is comfortable for you. I am here to provide support, guidance, and accountability as you navigate towards the outcomes you seek. Flexibility is important, and adjustments can be made as necessary to meet your evolving needs.

Yes, with some exceptions. As mandated reporter, therapists are required by law to report any concerns related to child abuse/neglect or elder abuse/neglect to the appropriate agencies. Additionally, if there is a situation where someone is threatening harm to themselves or others with a clear plan and intent to carry it out, it is also necessary to involve law enforcement. All other information shared remains confidential between us.

To maintain a professional working relationship, it is important to communicate openly and honestly. If there are any topics that you are uncomfortable discussing, no problem, we can work around it.

I’m generally easy-going and believe in being open and honest in all situations. I pride myself on being patient and understanding through your transitions. I’m here to support you through the tough times and celebrate all your wins, big or small. I’ll be there every step of the way. I believe in helping you grow at a pace that works for you, while also gently nudging you to reach new heights. Remember, personal growth often happens when we step out of our comfort zones. My ultimate goal is to help you unlock your full potential and achieve all your goals. Let’s work together to make it happen!

I currently only offer sessions through telehealth. All you need is an internet connection on your phone or computer, and a comfortable and private space for your session. Before your appointment, I will send you a secure zoom link to connect to a platform that is HIPAA-compliant where we can have our session. Can’t wait to connect with you!

Telehealth offers numerous advantages for individuals, such as:

  • No travel required
  • No need to leave work or battle traffic
  • No stress about needing to coordinate childcare or elder care
  • Having a therapy session from the comfort of your own home
  • No wasted minutes in a waiting room

These benefits can greatly facilitate consistent attendance at appointments, as therapy is most effective when attended regularly.

Billing for appointments is processed 24-48 hours in advance of your scheduled appointment as a courtesy reminder. Please be aware that per my cancellation policy, any cancellations made after billing has been processed will result in forfeiture of the fee. Thank you for your understanding.

Arizona Resilient Solutions offers telehealth only through secure Zoom HIPPA complaint service.

Arizona Resilient Solutions does not offer after-hours services.  Please contact 911 or go to the nearest Emergency Department. Arizona Statewide Crisis Line is 1-844-534-HOPE, the National Suicide Prevention Lifeline is 988.

Arizona Resilient Solutions does not offer after-hours services.  Please contact 911 or go to the nearest Emergency Department. Arizona Statewide Crisis Line is 1-844-534-HOPE, the National Suicide Prevention Lifeline is 988.

Fee and Insurance FAQs

Arizona Resilient Solutions is in the paneling process with several insurances that include:

Aetna, Optum – United Healthcare, Blue Cross Blue Shield, and Tricare. During this transition we are offering the following payment options below.

 

Payment Option A – Insurance Reimbursement

If you have a plan I do not accept, I can give you a superbill (detailed receipt) to provide to your insurance company for out of network reimbursement.         

You’ll be responsible for paying the full fee at each session. I will give you a receipt/superbill, which is a detailed invoice. You can then send this superbill to your insurance company, and they’ll send you a check to cover a part of the costs. Depending on your plan, they may reimburse up to 80% of the full fee. To find out this information, call the customer service line printed on the back of your insurance card and ask for details of your OON benefit for outpatient mental health.

Most insurance plans offer OON benefits. If your card has “PPO”, “POS” or “OON” on the card or benefits guide you most likely have OON coverage.

 

Payment Option B – Out of pocket confidentiality

Insurance companies often require a diagnosis to be made during the initial intake process. This means that a diagnosis is typically needed after the first session to bill insurance for the assessment. Diagnosing a person is a complex and intricate process that requires time to truly understand their life and circumstances. I personally believe that making a diagnosis immediately after the first session may not accurately reflect the individual’s unique situation and can be seen as unethical.

In order to be aligned with insurance providers, it may be necessary for me to disclose certain aspects of your treatment information. It is important to note that insurance companies have the right to request additional treatment records at any given time and for various reasons since they are covering the costs of the services provided to you. While these disclosures are legally permitted, I understand that they may impede on your right to privacy and autonomy regarding your medical treatment and history. Opting to cover the costs of services independently allows you to uphold the level of confidentiality and control that you desire. Some insurance companies and insurance plans set limits on which diagnoses are covered and deem how long treatment is covered. At times, treatment does not progress at the pace insurance companies think it should and this can add additional stress and pressure to both you and me and can hamper treatment goals.

Finally, it is important to note that some of these regulations may be determined by individuals who may not have a clinical or mental health background. These decisions are often influenced by financial considerations for the insurance company.

 

Payment Option C – pay-what-you-can model.

For many reasons, I also offer a pay-what-you-can model. You and I can discuss this option to determine which fees that align with treatment plan, frequency, and timeline, all based on your goals, life, and comfort.

I charge $150 for a typical session, which is around 50 minutes long, but I also offer a Pay What You Can model. This is determined case by case during initial consultations.

Yes, I accept all major credit cards via a third-party HIPAA-compliant billing system.

During your initial appointment, I’ll have you input your credit card information into a third-party company, which stores it so you can save that card and use it for each session. You’ll get a text each time I do your billing. It will also notify you when your credit card information needs to be update.

There is a new law, called The No Surprises Act, that began January 1, 2022. Under this law, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost, if you do not have insurance, or if you are choosing to opt out of using your insurance. 

This act applies to all certified and licensed medical and behavioral health professionals across the country who serve patients and clients who do not have insurance, or who are choosing to opt out of using active insurance benefits. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

If you request a Good Faith Estimate from us or any other healthcare provider you’re working with, make sure you receive it in writing at least 1 business day before your medical service or therapy session. You also have the right to ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

You also have the right to dispute the bill you receive if it ends up being at least $400 more than your Good Faith Estimate. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.